Why conventional CRM requirements gathering is flawed...
The conventional wisdom has it that that CRM requirements gathering consists of assimilating lists of functional requirements and then prioritizing and ranking them. On the surface this all seems very logical, but in practical terms it doesn’t work. Since this is the approach that most organizations take, I thought I’d take a few posts to explain why this approach is fundamentally flawed, and to outline a significantly better alternative. Before I get too far into solutions I’d like to use this post to illustrate the sorts of things that happen when people adopt the ‘functionality first’ approach and it goes something like this:
On Demand CRM Software - Right Now
RightNow© delivers on demand CRM software and services that create the best possible experience for your customers while reducing costs—through email, live chat, web self-service, phone, and more....
Read more about On Demand CRM Software - Right Now...Force.com Sites Unleashed !
In today's keynote and as reported recently, salesforce.com released the capability to create and run web based apps available to those outside of your company. There were a ton of cool demonstrations shown today and we built many of them. We'll...
Read more about Force.com Sites Unleashed !...Microsoft SaaS leaves partners feeling deskless
I've made it a point to write a lot about my excitement over the intersection of SaaS and the channel on this blog. At Intacct our channel business is currently growing at around 400% per year, partly because there is a huge amount of demand for...
Read more about Microsoft SaaS leaves partners feeling deskless...Draw Perfect Shapes using Dabbleboard
Dabbleboard is an awesome online whiteboard tools that turns your random mouse scribbles into perfect shapes.
For instance, if you like to add a rectangle or oval on to the dashboard, just draw an approximate sketch with the mouse and Dabbleboard...
Read more about Draw Perfect Shapes using Dabbleboard...How Do I Say that Word In Different Languages
Go to Google Suggest or Yahoo! Answers and you'll find tons of people asking queries like 'how to say [insert word here] in multiple languages.' People want to know how to say Sorry, Hello, Love, Grandma and even the color Green in different...
Read more about How Do I Say that Word In Different Languages...The Cloud Will Grow in 2009 - IDC
What IT sector goes up in an economic down turn? IDC answers the question with this report, Software as a Service Market Will Expand Rather than Contract Despite the Economic Crisis, IDC Finds. Cloud Computing would have grown in a good economic...
Read more about The Cloud Will Grow in 2009 - IDC...