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Aurora and Google Chrome


We didnít collaborate with anyone from Google on the Aurora project to envision the future of the web, so we were especially interested to see their new browser, Google Chrome, and the ways in which it echoes some of the same ideas we came up with...
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SugarCRM


SugarCRM is the world's leading provider of commercial open source customer relationship management (CRM) software for companies of all sizes. Sugar easily adapts to any business environment by offering a more flexible, cost-effective alternative...
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For Technology Decision-Making, Who's in Charge?


It used to be that the people who bought technology and equipment for contact centers were professionals in the art of running those centers -- they were people with some kind of direct telecom or operations experience. Those days are long gone....
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Parsing The Cloud


Dan Woods provides an interesting analysis in Forbes, Parsing The Cloud, on where Cloud Computing may be going next.† He makes a good case that the cloud will become more complex and diverse. He offers four drivers of this diversity. ...
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The Oprah Winfrey Effect on Twitter


On April 17, the day when Oprah Winfrey joined Twitter by sending a tweet from her Friday TV show, share of US based visits to the Twitter site increased by 24% and some 1.2 million new users signed up for Twitter on that day...
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Getting a CRM education...


One of the points I made in a recent post on CRM requirements specification, was the part that education plays in CRM requirements gathering. In brief, the more people understand about the use of CRM technology, the better their contribution to the...
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