Professional Services Automation
Professional Services Automation (frequently abbreviated to PSA) is software designed for professional services organizations, such as consultants and IT services organizations.
PSA software is used to manage the delivery of client projects, and the resources which are required for those projects, such as skilled personnel and equipment. Typically, functions include project management and documentation, time recording, billing, and reporting.
Many PSA systems are integrated with accounting, Customer Relationship Management (CRM) systems and payroll systems. Those familiar with ERP software may like to think of PSA as an ERP system for a services organization.
Related Referral Management Articles
Going After the Long Tail?
Charles Fitzgerald recently posted an article on the elusive long tail market. The article mentioned some interesting stats on Salesforce's top-heaviness - a small number of enterprise customers account for more than 40% of their user base. Which...
Read more about Going After the Long Tail? ...
Microsoft to Partners: We Still Don't Get SaaS
The on-premise titans trying to transition to on-demand face considerable challenges, well-documented in this blog and elsewhere. One of the most significant mistakes companies make trying to transition is pursuing a "hybrid" strategy. We've...
Read more about Microsoft to Partners: We Still Don't Get SaaS...